Just your dog's food and any required medication — that’s all! We provide everything else, including leads, beds, bowls, toys, and blankets.

Yes, all dogs must be fully vaccinated, including the Kennel Cough vaccine. Proof of vaccination may be required prior to your dog’s stay.

No. Due to our facilities and the residential setting of Premier Paws, we can only accommodate small to medium breeds. Unfortunately, we are unable to accept large breeds, including (but not limited to) Labradors, Golden Retrievers, German Shepherds, Huskies, Boxers, Rottweilers, Dobermans, Mastiffs, and similar-sized breeds.

We may accept unneutered dogs at our discretion. However, if your female dog is due to come into season (heat cycle), please refrain from booking during that time.

Yes. All dogs must complete a trial daycare day (£15) before boarding overnight. This helps us get to know your dog and ensure they’ll be happy and settled during their stay.

Daycare Hours • Drop-off: 7:30am – 9:00am • Pick-up: 4:30pm – 6:00pm Boarding Hours • Check-in / Check-out: 12:00pm – 2:00pm Early or late check-in/check-out is available by prior arrangement only and will incur a £10 fee, which is our standard half-day daycare rate.

For daycare, cancellations are chargeable, but you may swap the day (subject to availability) with notice. For boarding, cancellations must be made at least 5 days in advance to avoid fees or loss of deposit.

We do our best to provide updates in line with your stated preferences; however, this may not always be possible due to our day-to-day commitments across daycare and grooming services. Please be assured that we will always respond to messages if you wish to check in on your dog, within a reasonable timeframe

We are happy to accommodate dogs with medical needs where possible. Please note that we are not veterinarians and can only administer vet-prescribed medication where instructions are clear and provided on the original labelled container. All medical needs and medications must be disclosed in advance so we can ensure your dog can be safely cared for during their stay.

Walks may be offered at our discretion during your dog’s stay and are not guaranteed, including when a daycare package has been purchased. Factors such as weather, group dynamics, and individual dog needs are always considered.

Of course! We welcome visits by appointment so you can meet us, see the environment, and ask any questions before your dog joins us.

We accept PayPal, cash, or card on arrival. Payment is due at check-in once your booking has been confirmed..

No, we do not charge extra for weekends or public holidays. The only additional charge is for early check-in or late check-out, which must be arranged in advance.

Premier Paws is a non-kennelled, social dog hotel, and all dogs must be friendly and comfortable in a group environment. While we take every reasonable precaution to minimise risk — including careful assessments, removing triggers such as toys or food, and refusing any dog that has shown signs of aggression — interaction between dogs is natural and cannot be entirely risk-free. Even the calmest and friendliest dogs can have an off day, and dogs communicate in ways that may occasionally result in injury. By choosing to board with us, owners acknowledge and accept this inherent risk. Any veterinary or associated costs resulting from injury are the responsibility of the dog’s owner. Owners may choose to pursue recovery of costs directly from the other dog’s owner if applicable; Premier Paws does not accept liability for such costs. We operate 24/7 CCTV, and footage will be available should evidence of any incident be required. If an incident occurs, we will always make reasonable efforts to contact you or your emergency contact first. If necessary, we will seek veterinary advice or treatment, and all emergency treatment costs remain the owner’s responsibility.